He was one of the speaker in Global Leadership Summit.
According to Joseph, crucial conversations involved 3 elements.
This is a summary video about Crucial Conversations:
In order to influence a person, we need to use the 6 sources of influence to our advantage:
This is a link to the book Crucial Conversation:
This is another link to another book (just the summary): Change Anything
This is the link to his website:
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